Our last dispatch day of 2024 is 20th December at 2pm.

Orders placed after 2pm on 20th December will be dispatched and delivered in the New Year.

Please be aware no orders will be dispatched after the 20th December. Any orders placed after 2pm on the 20th will be dispatched when we return in the New Year. This includes the Saturday delivery option. If you choose a Saturday Delivery option, it will not arrive until Saturday the 11th of January.

Our support staff will be available to assist you via email right up until 16.00 on the 20th of December. 

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

We cannot accept public visitors

There is no public access permitted to our premises and we cannot accept any public visitors.

Due to the online nature of our business, we cannot allow customers to collect orders.

However, our couriers offer a Next-Working-Day service that covers most UK postcodes.

See our delivery options

We cannot ship items outside of the UK & Ireland (Republic)

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

If you have recently placed an order with us and haven’t received an order confirmation, please check your junk mail. Our emails have a tendency to land in your junk mail.

If the email is not in your junk mail, please contact us here.

We re-open for 2025 on Monday 6th January

If you need to contact The Incubator Shop over Christmas our support staff will be available to assist you iva email right up until 16.00 on the 20th of December. We'll be unavailable from the 20th December through until the 6th January 2025.
 
However, you're welcome to get in touch during that time and we'll be sure to respond to you swiftly on our return in 2025.

Can’t find your invoice or receipt? You should have received one as part of your order confirmation email.

If you can’t find the email or don’t think you received it, double check your spam/junk mail. If you still can’t find it, please contact us here. 

Our prices are always extremely competitive and addition to this we also offer a PRICE MATCH PROMISE. 

We are proud to be recognised as the company whom offers the best customer service and the best overall value for money in the Egg Incubation and Brooder Intensive care market.  99% of products are always in stock to ensure that we can supply our customers in a timely manner. 

All of the products we supply are Brand new, we do not deal in second hand products, although very occasionally we do have Ex Demonstration products that may have a cosmetic damage or similar.  If this is the case we will advertise these at a discounted rate on our website.