Our last dispatch day of 2024 is 20th December at 2pm.

Orders placed after 2pm on 20th December will be dispatched and delivered in the New Year.

Please be aware no orders will be dispatched after the 20th December. Any orders placed after 2pm on the 20th will be dispatched when we return in the New Year. This includes the Saturday delivery option. If you choose a Saturday Delivery option, it will not arrive until Saturday the 11th of January.

Our support staff will be available to assist you via email right up until 16.00 on the 20th of December. 

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Check out our delivery time table below

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

We cannot ship items outside of the UK & Ireland (Republic)

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here. 

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you don't want to reserve and pay for an item, why not join our waiting list? Just enter your email address on this page and let us know the item you need. We'll email you as soon as it's back in stock.

Saturdays are not classed as a 'working day'. All next day deliveries will arrive Monday-Friday and will not arrive on a Saturday.

If you order on a Friday (before 2pm) and select ‘Next working day’, your order will arrive on Monday.

If you wish for an item to be delivered on a Saturday, please ensure you select the Saturday delivery option at the checkout.

For all orders in the UK, we use DPD Local, which is a tracked service.

Our orders are sent with DPD. There will a tracking link on the dispatch email you will have received from us.

If you're having trouble tracking your order. Please contact us here. 

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us here.

If you have entered the wrong address, we can easily change it for you. Please fill out the contact form using the 'Contact us' button below and someone from our team will confirm the change of address on your order.

Please be aware that in some circumstances we may be unable to change the address. If the order has already been dispatched, we cannot change the address and you will have to contact the courier to request a change of address once you receive your tracking information. All orders placed before 2pm are dispatched the same day, throughout the day (Monday-Friday). We may also be unable to change the delivery address on orders if the order value is over a certain value for security reasons.

If you have any questions or are unsure of anything regarding your delivery address, please contact us here. 

If you believe you have an item missing from your order, or an item has arrived damaged, please contact us here. 

Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

We re-open for 2025 on Monday 6th January

If you need to contact The Incubator Shop over Christmas our support staff will be available to assist you iva email right up until 16.00 on the 20th of December. We'll be unavailable from the 20th December through until the 6th January 2025.
 
However, you're welcome to get in touch during that time and we'll be sure to respond to you swiftly on our return in 2025.